Imperative Retrospective: Self-Help Documentation
While I was the lead Customer Success Manager at Imperative and tasked with overhauling and redesigning the customer experience, one of my challenges was to write self-help documentation for our software-as-a-service product, and maintain that documentation as the product evolved. Below you’ll find some examples of my technical writing for that audience. I tried to keep the language simple and concise while also staying friendly and approachable.
Click any image below to be taken to the live post on Imperative’s support site.
Knowledge Base Overview
The overview of topics available in the Imperative knowledge base.
AV Issues Troubleshooting Guide
The start of the AV Issues troubleshooting guide. This included every step to figure out what was blocking the camera and microphone from being actively engaged on our platform, in any browser.
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Thanks for reading!
If you’re interested in getting in touch for a support materials overhaul, a content audit of your existing materials, or to have some content added to your knowledge base by someone who’s skilled in technical writing for any audience, please get in touch! You can reach me any time at rowanallencase@gmail.com.
